Everything here is written to be checked: where your data lives, who can reach it, what AI providers can and can't do with it, and the documents that bind us to it. Plain English first, full legal text underneath — and honest status on everything, including what's still in progress.
Your stored data lives in Australian data centres, with access logged and auditable. AI questions are processed by approved model providers — that processing can occur outside Australia — under training restrictions set out openly in the AI Learning Guarantee and DPA, not buried in fine print.
AES-256 encryption at rest, TLS 1.2+ in transit (TLS 1.3 preferred), and database-layer row-level security controls scoping each workspace to its own account.
Compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Aligned to SOC 2 Type II controls with certification in progress — we publish the honest status, not a badge.
No public AI training: training-restriction controls on supported providers, and BIQc never adds your data to shared training datasets. Answers show their evidence and sources. The AI Learning Guarantee puts it in writing: you own your inputs and your outputs.
Each document opens with a plain-English summary of what it means for you, then the full text.
The agreement governing your use of the BIQc platform — including that your data remains your intellectual property.
What we collect, how it's used and protected, and your rights — under the Privacy Act and the APPs.
The contractual terms for how we process data on your behalf — roles, purpose, retention and security measures.
Our commitment in writing: no public AI training on your data, and you own your inputs and outputs.
The technical controls: encryption, access control, network security, monitoring and incident response.
The 7-day satisfaction window, pro-rata credits on plan changes, and exactly what is and isn't refundable.
Also: Trust Centre hub — certifications status, uptime and reliability practices.
Security, privacy and vulnerability reports all reach a human: support@biqc.ai.
